How cancellations, reprints and refunds are handled.
Last updated: [insert date] — draft for legal review before publishing.
Orders may be cancelled and refunded in full if cancellation is requested before proof or plan approval and before work has started.
Once approved and production or campaign work begins, orders generally cannot be cancelled, as materials and time have already been committed.
If a completed print job does not match the approved proof due to our error, we will reprint at no cost or issue a partial/full refund where reprinting isn't feasible.
Refunds for marketing retainers or Travel Junction listing fees are governed by the specific service agreement signed with the client.